Collection and Use of Personal Information
When you request Sample Reports, we collect your name, email address, mailing address, phone number, how you found us and where you are in the process of starting or acquiring a practice. When you order a report and pay for it, we collect the same information as a sample report, plus the location(s) of your potential practice and payment information. As is true of most Web sites, we also automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to:
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
- Improve our Web site and marketing efforts
- Conduct research and analysis
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails. You can also contact us at [email protected] and ask that we unsubscribe you.
We will not share your payment information unless necessary for making the payment or as required by law. We do not keep or store customer payment card information.
We may share your contact information with our partners who provide services necessary for starting or acquiring a dental practice, like financing, office space location, practice management, construction and equipment purchasing, unless you ask us not to do so. You can ask us not to do so when you request a sample report or order a report, during the report purchasing process, or at any time by contacting [email protected] and asking that we not share your contact information.
We may also disclose your personal information:
- as required by law such as to comply with a subpoena, or similar legal process;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
- to any other third party with your prior consent to do so.
Cookies and Other Tracking Technologies
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
We use Google to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Links to Other Web Sites
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at [email protected]
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Correcting and Updating Your Personal Information
To review and update your personal information provided to create an account, log in to your account, or contact us at [email protected]
4040 Embassy Pkwy
Akron, OH 44333
Telephone: (888) 715-1044
Email: [email protected]